Frequently asked

Everything you need to know before you begin

If something isn't covered here, message us at rx@barefaced.com - or choose a treatment and ask your provider during intake.

Getting started

Who is Barefaced Rx for?

U.S. adults (18+) who want prescription-grade topical treatment for acne, redness, pigmentation, aging, menopause-related skin changes, or eye-area concerns - without an in-person dermatology visit.

Do I need to know which treatment to pick?

No. Start with the closest treatment category. If it is not the right fit, your provider can redirect the recommendation during review.

How long does intake take?

About five minutes. You can upload photos if you'd like, but it's optional.

Is intake free?

Yes. There's no cost to complete intake or to see what a provider would recommend.

Providers & prescriptions

Who reviews my intake?

A clinician licensed in your state. They personally review your intake and select your formula. There is no algorithmic match without a human in the loop.

Can I message my provider after I start?

Yes. Your patient portal includes secure messaging - you can ask follow-up questions, share photos, or request an adjustment to your formula at any time.

What if a provider decides Barefaced Rx isn't right for me?

They'll tell you, explain why, and where appropriate, point you toward what would be a better fit (in-person dermatology, primary care, a different category).

Formulas & safety

Are these the same actives as in over-the-counter products?

Often related, but at prescription strengths and in combinations that aren't sold OTC. Your provider also matches actives to your skin's history, not the shelf.

What if I get irritation or my skin reacts?

Message your provider through the portal. Most reactions can be resolved with a formula adjustment, a frequency change, or a brief pause. We'd rather adjust than have you quit.

Are these safe during pregnancy or breastfeeding?

Many of the actives we use are not appropriate during pregnancy or breastfeeding. Your provider will screen for this during intake and either pause treatment or recommend a safer alternative.

Can I use these alongside my regular skincare?

Usually yes. Your provider will review your current routine during intake and flag anything that should pause or be modified.

Pricing, shipping & cancellation

How much does it cost?

Formulas start at $21.50. There's no membership fee, no consult fee, and no charge for the intake itself.

Do you take insurance?

Barefaced Rx is a cash-pay service. We don't bill insurance directly, but you can submit your receipt to your HSA/FSA in many cases.

How does shipping work?

Free shipping on every order. Your formula ships directly from a partner pharmacy with clear instructions for use.

Can I cancel or pause refills?

Yes, anytime. There are no commitments. You can pause refills from your patient portal or message your provider.

Still have a question?

Start with the closest concern

Choose a treatment category first. If you are unsure, your provider can help during review.